QUESTIONS? WE HAVE HONEST ANSWERS.
Everything You Wanted to Ask About Home Care
No jargon. No pressure. Just clear, simple answers to the questions families in Surrey ask us most often.
What is domiciliary care?
Domiciliary care means a trained carer visits you at home. They help with personal care, meals,
medication, housework, and companionship. You stay independent in your own home.
What will be the cost of domiciliary care in the UK?
Costs vary by location and needs. In Surrey, expect £25 to £35 per hour. Live-in care starts around
£1,200 per week. We offer affordable packages and transparent pricing.
How to choose a home care provider?
Look for CQC registration, positive reviews, and a genuine matching process. Visit the agency first.
Ask about carer training and continuity. Trust your gut feeling completely.
What is the difference between live-in care vs care home?
Live-in care keeps you in your own home with a dedicated carer. Care homes require you to move.
Live-in care offers one to one support. Care homes share staff across residents.
What is respite care meaning?
Respite care is temporary support that gives family carers a break. It can last a day, a week, or longer.
Your loved one stays home while you rest.
What is palliative care at home meaning?
Palliative care at home focuses on comfort and dignity for people with serious illness. It manages
pain and symptoms. Family receive emotional support too. It is not just for end of life.
Do you cover all areas of Surrey?
Yes, we cover the whole of Surrey including Guildford, Woking, Epsom, Redhill, Camberley, and
surrounding towns. Call us to check your specific postcode.
How quickly can care start?
We can often start within 48 hours. For urgent hospital discharge or emergency respite, we
sometimes offer same day visits. Call us to discuss your timeline.
Do you accept local authority funding?
Yes, we work with Surrey County Council and local clinical commissioning groups. We also accept
private funding and direct payments. We can help you understand your options.
Can I meet my carer before services begin?
Absolutely. We arrange a free home visit where you meet your matched carer. You can ask questions
and decide together. No pressure, no obligation.